Refunds and cancellations
Plain terms: what happens if a video isn’t right, and how to stop a plan.
If a video isn’t right
Every video includes 2 free redos. Tell us what to change and we will make it again. If we still can’t get it right, or a video fails to make, the credit or video goes back to your account to use on another listing.
Cash refunds
Because each video is made for you as soon as you order it, we don’t give cash refunds for videos we have made. When you order, you agree that we start work straight away, which means the seven-day cooling-off period in section 44 of the Electronic Communications and Transactions Act does not apply (section 42(2)). If we charge you by mistake, such as twice for the same order or after you cancelled, we refund the full amount to the card or account you paid from.
Cancelling a monthly plan
Cancel any time from your account or by emailing accounts@showhaus.co.za. Your plan stays active until the end of the month you have paid for and is not renewed after that. Unused videos stay available until then.
Agency terms
Agencies on a 12-month term commit to the full term in return for the setup fee waiver and the lower monthly price. The details are in your agency agreement.
Questions
Email accounts@showhaus.co.za.